1. Purpose
AI capabilities are intended to improve:
- productivity
- operational efficiency
- automation
- data quality
- business decision support
- workflow execution
- customer experience
AI assists users and does not replace Customer responsibility.
AI Governance
OneChannelAdmin Artificial Intelligence (AI) Policy
This Artificial Intelligence Policy describes how OneChannelAdmin LLC develops, deploys, operates, and governs artificial intelligence capabilities within OneChannelAdmin Services.
This policy applies to AI-enabled functionality across the OneChannelAdmin Platform, APIs, automation workflows, recommendations, catalog enrichment, search, analytics, marketplace operations, inventory management, operational assistants, AI agents, and future AI-enabled services.
2. AI Features
Product Intelligence
- title generation
- attribute enrichment
- categorization
- content generation
- image enrichment
- duplicate detection
Operational Automation
- order recommendations
- inventory suggestions
- replenishment
- procurement assistance
- forecasting
Marketplace Operations
- listing optimization
- pricing assistance
- channel recommendations
Search and Discovery
- semantic search
- AI search
- recommendations
Workflow Agents
- reading information
- updating records
- executing workflows
- orchestration
3. AI Processing
AI functionality may process:
- prompts
- operational records
- uploaded files
- inventory
- product data
- analytics
- generated outputs
- workflow requests
Processing depends on enabled Services.
4. Customer Responsibility
Customers remain responsible for:
- business decisions
- pricing
- inventory
- legal review
- publishing
- operational execution
AI recommendations and outputs should be reviewed before production use.
5. Human Review
Selected workflows may support human review.
Examples
- catalog approval
- publishing review
- inventory validation
- workflow confirmation
Approval requirements vary by feature and subscription.
6. Customer Data and AI
Customer retains ownership of Customer Data.
Company receives limited rights necessary to:
- provide AI functionality
- process requests
- generate outputs
- operate workflows
- secure Services
AI functionality does not transfer ownership of Customer Data.
7. AI Training and Service Improvement
Customer Data is not automatically used to train shared AI foundation models by default.
By default, Customer Data processed through AI features is used only to:
- provide requested AI functionality
- generate outputs
- execute workflows
- operate automation
- maintain reliability
- support troubleshooting
- improve security
- maintain auditability
- comply with Customer instructions
Company may use limited aggregated information, anonymized information, operational telemetry, diagnostic information, and reliability metrics to improve platform performance, security, and service quality.
Company does not intentionally use Customer operational information to train shared AI models by default.
Where supported and permitted by applicable law, Customers may explicitly authorize selected information to support:
- AI feature improvement
- workflow optimization
- quality enhancement
- evaluation
- service improvement
Authorization mechanisms may include
- product settings
- written agreement
- administrative controls
- enterprise configuration
Participation is optional.
Enterprise Customers may request additional protections where available, including:
- AI training disabled
- tenant-level isolation
- provider restrictions
- custom retention
- approval workflows
- environment separation
- processing restrictions
Customer ownership remains unchanged.
8. Third-Party AI Services
AI capabilities may use third-party technologies.
Examples may include
- language models
- prediction systems
- automation engines
- enrichment services
Third-party providers process information only to provide requested functionality and remain governed by applicable agreements.
Use of third-party AI services does not transfer ownership of Customer Data.
9. AI Outputs
AI outputs may:
- be incomplete
- contain inaccuracies
- contain omissions
- require validation
Company does not guarantee:
- correctness
- legal compliance
- business outcomes
- sales performance
10. AI Agents
Read Operations
- retrieve information
- summarize
- analyze
Write Operations
- create records
- update records
- enrich data
Execution Operations
- launch workflows
- trigger integrations
- perform actions
Availability depends on subscription and configuration.
11. Execution Controls
AI actions may operate according to:
- permissions
- workflows
- account roles
- automation rules
Low Risk
Automatic execution.
Medium Risk
Review.
High Risk
Approval.
Customers remain responsible for configuration and approvals.
12. Data Retention
Default Operational Targets
- AI prompts and outputs: Up to 90 days by default
- AI operational logs: Up to 12 months
- Security logs: Up to 18 months
- Backups: Up to 90 days
Retention may vary based on:
- customer configuration
- legal requirements
- troubleshooting
- enterprise agreement
- supported settings
AI retention follows the Data Retention Policy.
13. AI Security
Security measures may include:
- encryption
- RBAC
- monitoring
- logging
- segmentation
- backups
- access controls
AI operations may be monitored for:
- misuse
- fraud
- abuse
- anomalies
14. Fairness and Quality
Company seeks to reduce:
- unintended bias
- harmful outputs
- unreasonable automation outcomes
Absolute neutrality, completeness, or fairness cannot be guaranteed.
15. Prohibited Uses
Customers may not use AI to:
- violate law
- generate fraud
- exploit systems
- create malware
- impersonate users
- misuse Customer information
- bypass controls
Violations may result in restriction or suspension.
16. Ecosystem Services
Optional ecosystem services may include:
- OneDirectBuy
- OneFulfillCenter
AI usage does not automatically authorize sharing across services.
Data sharing occurs only where enabled.
17. Auditability
AI operations may generate:
- audit records
- activity logs
- execution records
- operational metadata
Retention follows the Data Retention Policy.
18. Customer Rights
Customers may request where supported:
- export
- deletion
- review
- restriction
19. Compliance
AI governance is designed to support alignment with privacy, operational, and security requirements.
Availability of controls may vary.
20. Policy Changes
Company may update this AI Policy.
Updated versions apply prospectively.
21. Contact
OneChannelAdmin LLC
8 W Darlington Ave
Kissimmee, FL 34746
Florida, USA