1. Purpose
This Policy supports:
- operational continuity
- protection of Customer information
- legal and regulatory obligations
- storage lifecycle management
- security operations
- disaster recovery
- transparency
Retention periods are operational targets and may vary.
2. Definitions
Customer Data
Information submitted, synchronized, uploaded, generated, stored, or processed by Customer.
- inventory
- products
- pricing
- orders
- fulfillment
- customer records
- AI prompts
Retention Period
The period information may remain stored before deletion, anonymization, aggregation, or archival processing.
Deletion
Permanent removal or irreversible anonymization where supported.
Backup
Operational recovery copy of information. Backups are intended for recovery and not long-term archival storage.
3. Retention Principles
OneChannelAdmin seeks to:
- retain only necessary information
- support customer access
- support export requests
- enable deletion where supported
- minimize unnecessary storage
- support legal obligations
- protect platform security
Retention periods may vary by:
- service configuration
- enabled features
- customer instructions
- legal requirements
- enterprise agreements
- operational needs
4. Retention Schedule
Orders and Transaction Records
Retention: Up to 7 years.
- orders
- invoices
- shipments
- fulfillment
- returns
Product, Catalog, Inventory, and Operational Data
Retention: Subscription term plus up to 12 months following termination.
- products
- inventory
- catalog
- pricing
- warehouse information
Account and Customer Records
Retention: Subscription term plus up to 12 months following termination.
- users
- roles
- permissions
- account settings
Authentication Records
Retention: Up to 12 months.
Operational Logs
Retention: Up to 12 months unless extended for security or investigation purposes.
- application logs
- API logs
- workflow logs
- audit activity
Security Logs and Monitoring Records
Retention: Up to 18 months or longer where required.
- alerts
- monitoring
- security events
AI Data
Retention: Up to 90 days by default unless enterprise configuration, legal requirements, customer settings, or troubleshooting requires otherwise.
- prompts
- outputs
- workflow requests
- interaction history
Support Records
Retention: Up to 24 months.
- tickets
- communications
- attachments
Billing Records
Retention: Up to 7 years or as required by accounting and legal obligations.
- invoices
- subscription records
- usage records
Backup and Recovery Data
Retention: Up to 90 days. Backups may temporarily persist following deletion requests.
- snapshots
- recovery copies
- operational backups
Orders and transaction records may be retained longer where required for legal obligations, accounting requirements, disputes, fraud prevention, audits, or contractual commitments.
Customer Data processed through AI functionality is not automatically used to train shared AI foundation models by default.
5. Customer Export
Customers may export supported information where functionality is available.
Examples
- orders
- inventory
- catalog
- reports
- supported operational records
Formats may vary.
6. Customer Deletion Requests
Customers may request deletion where supported.
Examples
- account deletion
- selected data deletion
- export before deletion
Company may require identity verification.
7. Deletion Exceptions
Information may be retained where necessary for:
- legal obligations
- security investigations
- fraud prevention
- billing requirements
- dispute resolution
- backup recovery
- compliance requirements
8. Account Termination
Following termination:
- access may stop
- integrations may stop
- retention schedules continue
- export windows may remain available
Data may be deleted after retention periods expire.
9. AI Retention
AI processing may retain:
- prompts
- outputs
- logs
- operational metadata
AI retention does not transfer ownership.
Customer remains responsible for review of generated outputs.
10. Ecosystem Services
Optional services may include:
- OneDirectBuy
- OneFulfillCenter
Retention requirements may vary by enabled services.
Customer information is not intentionally shared unless integration is enabled.
11. Legal Holds
Deletion may be suspended during:
- litigation
- investigations
- regulatory requests
- contractual disputes
- security reviews
12. Security of Retained Data
Controls may include:
- encryption
- RBAC
- monitoring
- backups
- logging
- segmentation
Security practices may evolve.
13. International Storage
Data may be processed or retained in:
- United States
- Europe
- Canada
- Mexico
Applicable transfer mechanisms may apply.
14. Data Minimization
OneChannelAdmin seeks to:
- retain only necessary information
- reduce duplication
- remove unnecessary information
- improve lifecycle governance
15. Policy Changes
Company may revise this Policy.
Updated versions apply prospectively.
OneChannelAdmin LLC
8 W Darlington Ave
Kissimmee, FL 34746
Florida, USA