At OneChannelAdmin, security, privacy, resilience, and customer trust are foundational principles of how we design, operate, and improve our platform.
This Security Trust Center provides information regarding security practices, operational safeguards, privacy controls, AI governance, infrastructure protections, and customer responsibilities.
Our security program is designed around these principles:
Protect customer information from unauthorized access.
Protect systems and information from unauthorized modification.
Maintain resilient operations and service continuity.
Maintain logging and operational traceability.
Incorporate privacy considerations into product and operational decisions.
OneChannelAdmin maintains administrative, technical, and operational safeguards intended to support secure platform operation.
Security programs are designed to support operational alignment with recognized security and privacy frameworks.
Unless separately stated, references to frameworks do not represent formal certification.
Amazon Web Services (AWS).
United States.
Additional processing regions may support customer operations where enabled.
Infrastructure architecture may evolve.
Stored information may be protected using encryption technologies.
Customer environments are logically separated. Operational boundaries are maintained to reduce unintended access.
Periodic penetration testing may occur. Findings may be prioritized according to operational risk.
Security monitoring may include:
Monitoring operates continuously where supported.
Logging capabilities may include:
Logs are retained according to applicable retention policies.
Operational protections may include:
Backups are intended for operational recovery.
Backups are not archival storage. Retention periods may vary.
Security incidents may follow a structured process:
Identify events.
Validate and classify.
Reduce impact.
Restore operations.
Improve controls.
Notifications may occur where required.
Customers may manage supported controls including:
Customer remains responsible for:
Customers may request where supported:
Privacy obligations are further described in the Privacy Policy.
AI features may process:
AI controls may include:
Customer remains responsible for reviewing AI outputs.
AI usage does not automatically authorize access across ecosystem services.
Optional ecosystem services include:
Customers are not required to use affiliated services.
Customer operational information is not intentionally shared across ecosystem services unless enabled.
OneChannelAdmin may rely on third-party providers.
Provider details may appear in Subprocessor documentation.
OneChannelAdmin targets operational service availability objectives.
99.9%
Availability commitments are governed by the Service Level Agreement.
Security programs are designed to support alignment with recognized frameworks.
Current status may vary by service.
Compliance claims should not be interpreted as certification unless explicitly stated.
Reports should include:
Customers should avoid disruption while testing.
Security practices may evolve.
Updated versions become effective when published.
OneChannelAdmin LLC
8 W Darlington Ave
Kissimmee, FL 34746
USA
