1. Company Information
OneChannelAdmin LLC
8 W Darlington Ave, Kissimmee, FL 34746, Florida, USA
Billing
OneChannelAdmin Billing Policy
This Billing Policy explains subscription billing, invoicing, usage charges, payment obligations, renewals, credits, cancellations, and related commercial terms for OneChannelAdmin Services.
If conflict exists, signed agreements control.
2. Billing Scope
This Policy applies to:
- subscriptions
- software services
- APIs
- AI services
- operational services
- marketplace services
- integrations
- ecosystem services
- support services
3. Plans
Growth
Standard operational access.
Enterprise
Advanced functionality and support.
Custom
Commercial terms negotiated separately.
Plan details may change over time.
4. Billing Models
Subscription Charges
- monthly
- annual
Usage Charges
- API usage
- AI usage
- storage
- users
- transactions
Service Charges
- onboarding
- implementation
- support
- migration
- integrations
Optional Services
- OneDirectBuy
- OneFulfillCenter
Participation in optional services remains optional.
5. Fees
Customer agrees to pay:
- subscription fees
- usage charges
- overages
- applicable taxes
- optional service fees
All fees are stated in applicable order forms or pricing materials.
6. Invoicing
Invoices may include:
- subscription charges
- usage
- credits
- taxes
- adjustments
Invoices may be issued electronically.
Customer agrees to maintain accurate billing information.
7. Payment Terms
Payment timing may depend on agreement.
Examples
- immediate payment
- invoiced billing
- scheduled billing
Accepted payment methods may change.
8. Auto Renewal
Subscriptions renew automatically unless:
- cancelled
- expired
- terminated
Customer remains responsible for cancellation before renewal.
Renewal periods generally match the original billing cycle.
9. Taxes
Customer remains responsible for:
- sales taxes
- VAT
- GST
- government charges
unless exempt.
10. Late Payments
Unpaid balances may result in:
- service restriction
- suspension
- account limitations
Late Payment Charges
Up to 5%.
Company may suspend Services until balances are resolved.
11. Usage Metering
Usage calculations may include:
- API requests
- AI consumption
- storage utilization
- active users
- transactions
Company measurement systems govern invoicing calculations.
12. Overages
Where applicable, usage exceeding plan limits may generate additional charges.
Examples
- extra storage
- AI requests
- API consumption
- additional users
13. Plan Changes
Customers may request:
- upgrades
- downgrades
- plan changes
Timing and pricing may vary.
14. Cancellations
Customers may cancel according to:
- billing cycle
- agreement
- account settings
Cancellation does not automatically eliminate outstanding balances.
15. Refunds
Current policy: No refunds unless:
- required by law
- expressly approved
- contractually agreed
Refund decisions remain at Company discretion where permitted.
This section does not limit mandatory consumer protections.
16. Service Credits
Credits may apply under:
- Service Level Agreement
- commercial agreements
- approved adjustments
Credits:
- apply to future invoices
- have no cash value unless required
17. Disputed Charges
Customers should report billing disputes promptly.
Requests should include:
- invoice number
- issue
- supporting details
Delayed disputes may reduce available remedies.
18. Account Suspension
Company may suspend access for:
- non-payment
- abuse
- fraud
- security concerns
- legal obligations
Customer remains responsible for accrued fees.
19. Termination
Termination does not automatically cancel:
- outstanding invoices
- usage charges
- tax obligations
20. Optional Ecosystem Services
Customers may independently choose:
- OneDirectBuy
- OneFulfillCenter
- third-party providers
Ecosystem participation does not automatically create billing obligations.
Only subscribed services are billed.
21. Pricing Changes
Company may update pricing.
Changes generally apply prospectively.
Notice periods may vary.
22. Billing Records
Company may maintain:
- invoice history
- usage records
- billing logs
- payment status
Records may be retained according to operational requirements.
23. Limitation
Company billing records are authoritative unless demonstrated otherwise.
24. Policy Changes
Company may revise this Policy.
Updated versions become effective when published.
25. Contact
OneChannelAdmin LLC
8 W Darlington Ave
Kissimmee, FL 34746
USA